PATCHS - Online Access For Patients

What is PATCHS?

PATCHS is a way for you to ask your GP surgery for help online. We started using PATCHS on 1st December 2022 to make things safer and faster for everyone.

When to Use PATCHS

PATCHS is available for routine requests between 8:00am and 6:30pm, Monday to Friday.

Sometimes, PATCHS may be closed for new urgent requests – especially if we are very busy. This is to make sure we can see everyone safely.

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If PATCHS is not available for your urgent request, just call us on the phone.

  • Don’t use PATCHS for repeat prescriptions — please order these through the NHS App.
  • For small health issues (like coughs, colds or rashes), you could also:

How to Use PATCHS

1. Create an Account First

    • When you go to PATCHS for the first time, you need to make an account. Just give your email and choose a password.
    • This is your own account — only you should use it.

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2. Fill in the Request

    • When you submit a request, PATCHS will ask you some simple questions. Say in your own words what you need help with.
    • The questions help us know how to look after you better.

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3. What We Do with Your Request

    • A trained staff member and a GP or nurse looks at your request.
    • We might call you, message you, or ask you to come in if needed. We aim to let you know what the next steps are within 1 working day.
    • You can also make non-medical (admin) requests through PATCHS.
Find out more about PATCHS on their website

Help with PATCHS

Find out how to register with PATCHS

Frequently Asked Questions

  • You don’t always need to call — you can do things from home or on your phone.

  • It helps our staff work more safely and quickly.

  • If your message suggests an emergency, PATCHS can automatically tell you to call 999 or 111.

  • It links with our clinical record system, so your information goes straight to your GP record.

  • It helps us sort requests more safely, so people who really need help soon get it.

  • We can send messages, ask for more info, or even invite you to consultations — all in one place.

  • Don’t use PATCHS in an emergency. PATCHS is not for life-threatening things. If that’s the case, call 999.

  • When you register, you’ll need to confirm your email via a link that PATCHS sends you.

  • Keep your password safe — it’s for you only.