If you need to see a doctor or nurse, here’s how to make an appointment:
Online (via PATCHS)
You can send us a request using PATCHS — our online consulting tool.
After you send your request, a trained staff member and a GP or nurse will look at it. We aim to let you know what the next steps are within 1 working day.
You could be offered a:
-
face-to-face appointment in the surgery
-
telephone appointment
-
online consultation
- signposted to a pharmacy or another NHS service
Accessing PATCHS
PATCHS is available for routine requests between 8:00am and 6:30pm, Monday to Friday.
Sometimes, PATCHS may be closed for new urgent requests – especially if we are very busy. This is to make sure we can see everyone safely.
If PATCHS is not available for your urgent request, just call us on the phone numbers below.
By Phone
If you can’t use a computer or phone to use PATCHS, you can call us:
- Bollington Medical Centre – 01625 462593
- McIlvride Medical Practice – 01625 872134
- Priorslegh Medical Centre – 01625 872299
- The Schoolhouse Surgery– 01663 762484
You can call us between 8:00am and 6:30pm, Monday to Friday.
Do not call the surgery for medical emergencies. You should instead call 999 or go to your nearest A&E.
Medical emergencies that should be seen in A&E include:
• Signs of a heart attack: pain like a very tight band, heavy weight, or squeezing in the centre of your chest
• Signs of a stroke: face drooping on one side, cannot hold both arms up, difficulty speaking
• Difficulty breathing: including choking, gasping or sudden swelling of the mouth, tongue or throat
• Fits or seizures that are not stopping: shaking or jerking
• Loss of consciousness: black outs and cannot be woken up
• Severe chest pain
• Bleeding that cannot be stopped: spraying, pouring or enough to make a puddle
We also have a Self-care & Support section on the website with health information. It might help you figure out how to deal with common issues without an appointment.
Cancelling an Appointment
If you can’t make your appointment, please let us know as soon as you can. Find out how to cancel you appointment, by clicking here.
