How to cancel an appointment

We know people forget things, cancelling GP appointments being one of them! Remember to cancel your appointment if you don’t need it.


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling, phone us as soon as possible between 8am – 6.30pm (select option 1),and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

It may be quicker to leave us a message to say you need to cancel your appointment. To do this select Option 4 to go straight to an answerphone dedicated to messages about appointment cancellations.  Please leave your name, date of birth and the date and time of your appointment.  This will cancel your appointment without you needing to wait to speak to reception. However you will then need to use PATCHS or call to rearrange your appointment – we will not contact you.

Bollington Medical Centre – 01625 462593

McIlvride Medical Practice – 01625 872134

Priorslegh Medical Centre – 01625 872299

The Schoolhouse Surgery – 01663 762484


Alternatively you can cancel your appointment online using The NHS App if you are signed up to the service.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 500 appointments are missed each month across our practice.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).