Prescriptions

If you require prescriptions for regular and continuing treatment, it is not always necessary to see a doctor each time.

You can order a repeat prescription in the following ways:

• Online via NHS App – (this is the fastest and preferred route)

• Online via a PATCHS medication request (please note this is not a standard PATCHS request) – see below if you need more information on how to do this

• Patient access if you already hold an account

• In person by posting your request in the prescription boxes at the surgery bases – you can tick the items you need on your repeat prescription slip, complete a repeat prescription form available at reception or write in a letter.

Prescription wait times

Please allow 3 working days for prescriptions to be processed and remember to take weekends and bank holidays into account. This is the time the prescription will be processed within the surgery and sent to a pharmacy. The time to be processed at the pharmacy also needs to be taken into consideration when ordering medications.

Ensuring you receive your prescription in a timely manner is important to us.

For the fastest and safest service, we suggest using the NHS App, which sends the request directly to your GP’s inbox, bypassing the need for paper processing.

If the medication you request is out of stock when you are collecting it from the pharmacy, we recommend discussing alternatives with your pharmacist, as they are best positioned to know what’s available. Delays can occur if the pharmacy cannot provide an alternative, as we may need to issue you with a new prescription. It is possible to collect your prescription from a different pharmacy if your usual one does not have the item in stock. To do this you will need what is known as a ‘token’, which is a barcode that allows a new pharmacy to dispense the items to you. The NHS App is able to generate these for you immediately; alternatively, you can ask your usual pharmacy to print one for you to take away with you.

Middlewood are able to issue a one-off prescription for collection at another pharmacy, if you provide us with the postcode of the pharmacy you are planning to use, but please be aware this will mean a longer wait. Additionally, you can request the pharmacy release the prescription back to the national system for collection at a different pharmacy who do have the item in stock – you simply need to ask for this over the counter.

Please note that the pharmacy may take up to 7 days to dispense your medication after we prescribe it.

Please don’t try to order:

• Over the phone – we do not take prescription requests over the phone
• Via a standard PATCHS request – these are just for health requests (use the PATCHS medication request instead)
• Via Email – we do not take prescription requests via email

You can raise any queries you have with your medication with us through PATCHS using via a Medication Request.

Thank you for you cooperation.  This allows the Partnership to process the thousands of items every week we receive in the most efficient way and reduces risk of longer waits for your prescription.

Find A Pharmacy

If you are unsure where to find a pharmacy near you, the NHS find a pharmacy tool can be used to help.