Reasonable Adjustments

Reasonable adjustments are small changes that can help people with additional needs or disabilities be treated equally.

NHS organisations have a legal requirement to ensure that it’s as easy for someone with additional needs to access their services as everyone else, and we are committed to removing barriers that patients may face due to any conditions, disabilities or needs they may have.

It is your right to ask for reasonable adjustments when you have an appointment for your health.

Common Reasonable Adjustments

There are lots of conditions that might mean someone needs reasonable adjustments. These adjustments could relate to how our staff interact with you, or things that you need while you are at your appointment.

Every person is different and will need different changes, but some are more common.

We’ve listed some of the most common conditions and some reasonable adjustments that might help, below:

Condition

Reasonable Adjustment that might help
Physical disability that causes mobility issues
  • Ensuring good access for wheelchairs
  • Asking for an appointment on the ground floor
  • Bringing a support worker or family member with you to help you get around
Visual impairment
  • Providing information in larger print
  • Asking for information to be shared verbally
  • Requesting information be sent in a digital format so that you can zoom in and out
Hearing impairment
  • Making a hearing loop available for appointments
  • Speaking slowly and clearly
  • Asking staff members to have their faces uncovered, so that you can lip read
Learning disability
  • Asking for staff to speak clearly, using words that are easy to understand
  • Requesting a longer appointment time to give you more time to understand
  • Filling in information about the appointment in your Patient Passport
Neurodiversity
  • Requesting a quiet space to wait in before your appointment
  • Bringing a support animal to your appointment
  • Requesting a longer appointment time to give you time to understand the details
 

					

							

		


		
	



					


	

				

			

									

						
Telling us about your needs


If you have a condition, disability or impairment that requires a reasonable adjustment, please let us know so that we do our best to support you in your care.


By completing the form below, you can let us know that you have additional needs for us to consider. We will send you a questionnaire via text message so that you can tell us more about what you need, and add this information directly into your medical record.


We will also share your requested adjustments with other NHS organisations via the Reasonable Adjustments Digital Flag (RADF – see below), so that they are also aware of your needs.




If a questionnaire sent to your phone isn’t the best way for you to provide us with this information, you can also:


    

  • attend any of our surgeries to complete a paper form
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  • call the practice to discuss your needs with a member of staff over the phone
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Name(Required)

                            
                                                    
                                                    
                                                  
                            
                                                    
                                                    
                                                
                            
                                                    
                                                    
                                                
                            
                                                            
                                                            
                                                        
                            
                        

					
				
				
			
This will help to speed up the process. You will find this 10 digit number on a repeat prescription or by contacting the surgery.
We need your up-to-date mobile phone number so that we can send you the questoinnaire by text message.

Your answers will then be entered directly into your medical records.

        
  
            
            
            
            
            
            
            
            
            
            
            
            
            
        

                        

                        

		                
		                
						

									

			

		

	



					


	

				

			

									

						
Please Note


Please be aware that not all adjustment requests can be met – however, we will do out best to ensure that we deliver the best care for you. If we are unable to accommodate one of your requested adjustments, someone will be in touch to discuss this with you in more detail.


 

					

							

		


		
	



					


	

				

			

									

						
Reasonable Adjustment Digital Flag (RADF) đźš©


The Reasonable Adjustment Digital Flag is a national, visible marker on a person’s record, which indicates any reasonable adjustments needed by a person with a disability whenever and wherever they are seen or treated by any publicly-funded health and social care service.


More information about the Reasonable Adjustment Digital Flag is available on the NHS England website.

					

							

		


		
	



					


	

				

			

									

						
Learn more about Reasonable Adjustments


Please watch the film below to find out how a simple reasonable adjustment can make a big difference to a person’s experience of quality and access to care: