The Middlewood Partnership exists to serve our patients, striving to provide high quality healthcare services to the people of Bollington, Disley, and Poynton. Our staff and Patient Participation Group came together to discuss what it means to work for Middlewood, aiming to condense the essence of what we do into a single, unifying vision.
After creating a number of possible options, our staff, along with members of our Patient Participation Forums, cast their votes and selected the following words to represent Middlewood and our values.
Our Values and Behaviours
We put our patients first by:
- recognising that our service exists for patients – that’s why we’re here
- providing efficient responses to our patients’ needs
- ensuring patients are on the correct pathway for their clinical needs
- employing compassionate, calm, empathetic, efficient staff
- supporting each other within the team
- giving kind words and encouragement to patients and staff
- understanding our community.
We strive to achieve quality in everything we do by:
- ensuring all work is accurate, current and done in a timely manner
- dealing with patients in a professional manner
- keeping up to date with the latest processes
- understanding patients’ and community’s needs
We work as a team recognising we’re stronger together by:
- working together, not against each other
- valuing and supporting the people we’re working with
- wanting, and being willing, to help others
- working towards a shared goal
- accepting each others’ strengths and differences.
We are committed to our own, and others wellbeing by:
- being honest about how we are feeling
- asking for help when we need it
- listening and supporting our colleagues
- recognising individual colleagues for good results
- giving good feedback.
We are committed to communicating and engaging well by:
- always being open and honest with each other
- everyone being respectful in how they communicate
- being receptive to feedback and ideas
- involving staff in developments
- consistent communication to staff and patients
We are respectful to each other, our patients and our environment by:
- being aware of how our actions can affect other people by:
- taking personal responsibility for our own behaviours
- checking in on each other
- being supportive of colleagues by:
- offering to share the load and doing our fair share
- being sensitive to individual’s needs
- respecting our working environment by:
- tidying work area at the end of the day and returning borrowed equipment
- taking responsibility for the use of resources.
