Middlewood – The new normal

 

The new normal

The GPs, nurses, other clinicians, and staff at all four of our surgeries have remained busy and active over the whole of the coronavirus lockdown period – responding to online requests, undertaking telephone consultations and making arrangements for patients who needed an appointment to be safely seen in Poynton or Bollington.

The risks from coronavirus are changing and the provision for healthcare across Middlewood continues to evolve to best meet the needs of all registered patients. However, we are all aware that considerable uncertainty remains.

Will, there be the much talked about ‘second wave’?

What will happen over the winter months when other respiratory bugs are more prevalent? What is certain is that we are all going to have to continue to live with further adaptations over the coming weeks and possibly months. We very much appreciate that this can be unsettling, so hence a bit of an update on the current situation:

  • All four of our surgeries are open for essential face to face appointments. On some rare occasions, we may need to divert you to an alternative surgery if needed.
  • The NHS website (www.nhs.uk) is a good place to start for health advice and the government website (https://www.gov.uk/coronavirus) remains the best place to find guidance on anything related to coronavirus.
  • The AskmyGP system remains the most effective way to request clinical advice on an important medical concern. If you cannot use the internet, then you can call any of our surgeries to request a consultation. We have decided to keep Askmygp switched off at the weekend for safety reasons. It has never been monitored over the weekend and patients were posting medical queries that needed prompt action. Please use 111 over the weekend for the out-of-hours GP service or consult online Monday to Friday.
  • Patient Access, our medication ordering software, allows you to view order and check medication online, as well as view your record. However, you can still drop in requests through our letterbox or by post. Please only request items on repeat prescription this way.
  • We remain vigilant and ask all patients, and their carers attending, to wear a face covering, do not turn up too early (or late!), and take a socially distanced seat having booked in at reception. Remember we have potentially vulnerable people in our surgery, as well as key staff – do not attend if you have coronavirus symptoms or have recently tested positive.
  • Access to the Surgeries will be by appointment only – it is so important that we can reassure everyone that needs to see a clinician that the risk of coming in contact with coronavirus in the Surgery is minimal.
  • We have dedicated zones and clinics for vulnerable, high risk, and shielding patients for their nursing and blood tests.
  • The Middlewood team of doctors have worked together throughout the crisis and have developed, in many cases, rapport with patients from other surgeries. We are keen to maintain continuity and you can request a consultation (online, tel, or if essential face to face) with a GP or clinician from across the Middlewood partnership if available and appropriate.
  • We work as a team across Middlewood to provide joint triage, advice, visiting, and prescribing services. We will continue to do this.
  • There will be health care assistants available most days to perform blood tests, blood pressure checks and give some injections in each village, although you may be offered a more convenient appointment at another site if needed.
  • The main nursing services will remain for the time being in Poynton (at Priorslegh Medical Centre) and Bollington – this situation is under review.
  • The flu jab sessions will be running this autumn, although inevitably in a slightly different format to previous years. Keep a lookout for updates on the website (https://middlewoodpartnership.co.uk/wp/).

We hope this little update is helpful in these uncertain times. Take care all.

The Partners