This page explains how to contact the Middlewood team for any clinical or medication-related concerns about care home residents. Please follow the correct route below to ensure your query reaches the right person quickly.
1. Clinical Concerns
If a resident becomes unwell, please assess them using your experience and the RESTORE2 tool. If you feel they cannot wait until the routine ward round then please do one of the 3 options.
RESTORE2 guidance:
| NEWS Score | Action | Contact |
|---|---|---|
| NEWS 7+ or any of the following: suspected fracture, acute bleed, head injury while on anticoagulation, or cannot wait for ward round and no ceilings of care plan (not for admission) | Treat as urgent | Most likely phone 999 unless you require further advice |
| NEWS 4–6 | Monitor and call for advice if concerned | Call Middlewood GP Surgery, Option 2 |
| NEWS 0–3 | Continue to monitor | Call Middlewood GP Surgery, Appointment Line (Option 1) if advice or review needed |
You can also consider contacting the Urgent Care Response Team on 01625 663322 (Option 2) for immediate community support.
2. Ward Round
Each care home has a named GP and a regular ward round.
Your GP and scheduled day will be provided by Middlewood, and any changes will be communicated in advance.
To contact the ward round team:
3. Medication Queries
| Type of request | Action | Contact |
|---|---|---|
| Repeat medication | Use NHS Proxy Access | cmicb-cheshire.middlewood.patientaccess@nhs.net |
| Non-repeat medication (e.g. shortfalls, one-off prescriptions) | Email the prescribing team | cmicb-cheshire.middlewood.mptprescribing@nhs.net |
4. Registrations and Death Notifications
5. Additional Support
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Falls Pathway: Follow the Falls guidance for any unwitnessed or recurrent falls.
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Change in Mental State Pathway: Use the pathway for confusion, agitation, or other new changes.
