The post holders will play a key role in the smooth and efficient running of the front of house services within the medical centre, assisting GPs and wider clinical and non-clinical teams in providing an excellent service to patients.
We are looking for individuals who have experience of working with the public, in a team, and with colleagues, managers and clinicians. You must also have experience of conflict management and excellent communication, interpersonal and IT skills. Telephone/switchboard skills, problem-solving and organisational skills are also required. Individuals must have the ability to maintain a positive work environment, attention to detail and an ability to build good relations with key internal and external colleagues, plus excellent time management skills.
The Middlewood Partnership is a GP Practice and Primary Care Network of 33,500 patients, established in April 2019. We operate from 4 sites across Bollington, Disley and Poynton and we are looking for an enthusiastic individual who shares our values and has the energy and skills to contribute to shaping how we deliver care for the future, to join the Middlewood Partnership as a Medical Receptionist.
To ensure the smooth and efficient running of the practice, assisting the GPs in providing an excellent service to patients. To receive patients with courtesy and care, in line with the Partnerships ethos.
Maintaining a positive and consistent “can do” attitude, treating everyone with dignity and respect
Dealing with patient requests either face to face, on the telephone or via AskmyGP
Booking, cancelling all types of appointments/consultations
Directing enquiries to the appropriate people and understanding the callers expectations through effective questioning
Chaperoning during clinical consultations, as requested
Receiving samples from patients, according to practice procedure
Handling difficult situations in a calm and professional manner
Dealing appropriately with prescription requests in line with practice protocols
Data & Computer Skills
Effective use of reception computer systems :
MPS phone system receive, transfer, hold calls and change system settings
EMIS Clinical System cancel and edit appointments. Send patient linked messages Touch screen use. Issuing prescriptions. Investigating patient notes. Logging and linking on patient records
Docman opening and responding to messages
Intradoc effective use and knowledge of practice intranet system
AskmyGP respond to and direct patient requests appropriately
AccuRx used for text messaging patients directly
Filing and dealing with patient notes and maintaining accurate records, both electronic and paper records
Prioritise workload according to daily requirements, through consultation with the Reception Manager and other team members.
To develop and maintain effective working relationships with colleagues.
Maintaining a pleasant and tidy working environment.
To be punctual
Flexibility is essential to cover annual leave, absence and all other instances.
The post holder must understand that flexibility is required to work from any of the 4 sites of the Middlewood Partnership dependent on business needs.
Closing date 07/11/2021