How We Redefined General Practice

The formal merger of the four practices into one organisation (now a single primary care network) gave us the opportunity to radically transform and improve the way we deliver care to our patients and the way we run our organisation. We had the chance to ‘redefine general practice’, with one team of 140 people, one patient list and a central system to allocate patients to the most appropriate members of our team. 


Our clinical model


Our clinical model – with its single point of access to both the Middlewood and the wider community and social care teams – allows us to ‘embrace’ every query, allocating it to the right professionals to deal with quickly and responsively. 


The clinical model is fully integrated with our community and social care partners – Team Bollington, Disley and Poynton (Team BDP). Team BDP is co-located in the same multi-disciplinary hub within one of the Middlewood bases to aid communication between team members and co-ordination of care. 


Watch our new film about our clinical model – General Practice Redefined 

Watch our new film about our clinical model - General Practice Redefined

Our new clinical model has transformed the way we provide care to our patients. 


At the heart of the care model is our single digital point of access that allows us to promptly review, prioritise and allocate all clinical and non-clinical queries to the most appropriate member of our team or the integrated community and social care team. 

Our early adoption of the single point of digital access was fundamental to maximising clinical efficiency in our service transformation and integrating care provision with Team BDP. 


The illustrations below show how our care model works with incoming requests and outgoing actions from our team or Team BDP.