How do I make a complaint/compliment?

We value feedback as an organisation so that we can continually learn from events as they happen.  We have over 3000 contacts a week and so it is inevitable that contacts sometimes don’t go as well as they could and we want as an organisation to understand the reasons behind such issues.  Equally when you have been delighted with an interaction we would like to know about that.   We have members of staff who specifically look at this feedback and can contact you to discuss this.

You can email your feedback to, write us a letter to the addresses here or speak to receptionist in person or on the phone.