Musculoskeletal (MSK) Practitioner Questionnaire

We would be grateful if you would complete this questionnaire about your visit to the Musculoskeletal (MSK) Practitioner today. The MSK Practitioner you have seen is a fully qualified practitioner who had further training to work in this role in general practice/ primary care.

Feedback from this survey will enable them to identify areas that may need improvement. Your opinions are therefore very valuable.

Please answer all the questions below. There are no right or wrong answers and your MSK Practitioner will not be able to identify your individual responses.

Thank you.

Please rate the MSK Practitioner at:

1. Making you feel at ease (being friendly and warm towards you, treating you with respect, not cold or abrupt).

Please comment below

2. Letting you tell “your” story… (giving you time to fully describe your illness in your own words, not interrupting or diverting you

Please comment below

3. Really listening… (paying close attention to what you were saying, not looking at the notes or computer as you were talking).

Please comment below

4. Being interested in you as a whole person… (asking/knowing relevant details about your life, your situation; not treating you as ‘just a number’).

Please comment below

5. Fully understanding your concerns… (communicating that he/she had accurately understood your concerns; not overlooking or dismissing anything).

Please comment below

6. Showing care and compassion… (seeming genuinely concerned, connecting with you on a human level, not being indifferent or ‘detached’).

Please comment below

7. Being positive… (having a positive approach and a positive attitude, being honest but not negative about your problems).

Please comment below

8. Explaining things clearly… (fully answering your questions, explaining clearly, giving you adequate information, not being vague).

Please comment below

9. Helping you to take control… (exploring with you what you can do to improve your health yourself, encouraging rather than ‘lecturing’ you).

Please comment below

10. Making a plan of action with you… (discussing the options, involving you in decisions as much as you want to be involved, not ignoring your views).

Please comment below

Any additional comments?

Many thanks for your assistance

Note – it is advised that local service user feedback mechanisms are also used to enhance this, particularly with opportunities for open comments