Complaints Manager

Complaints Manager

Closing date 03/11/2024

This is an exciting opportunity to lead the provision of our complaints and feedback management service to patients and the public. The role will involve implementing the Middlewood Partnership Complaints and Feedback Policy to ensure that all complaints are managed effectively, as well as ensuring that the policy is up to date and reflects best practice. Liaison with and support of partners, managers and staff across the organisation will be important in ensuring that the process for the management of complaints and feedback is seamless, and that a systematic process for learning and service improvement is in place as a result of any complaint. Relevant demonstratable experience of having successfully worked in a role managing complaints is essential for the position.

Full details of the requirements for this role can be found in the attached job description and person spec.

Application letters indicating suitability for the role should be accompanied by a CV and sent to cmicb-cheshire.middlewood.vacancies@nhs.net.

Job Description & Person Spec

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