As a Non-clinical Allocator you will work as part of a multi-disciplinary team of clinical and non-clinical staff to coordinate and facilitate an effective communication link with our patients and their carers, to enable appropriate and timely responses to both urgent and non-urgent health care needs. The successful candidate will share our values and have the energy, skills and enthusiasm to contribute to shaping how we support our patients.
Duties will include
Being the first point of contact with patients who are making clinical and non-clinical requests via the Middlewood AskmyGP system
Ensuring safety of our patients by following correct processes
Ensuring that requests which are received within the Clinical Allocation and Direction (CAD) service are allocated appropriately to ensure that patients and other healthcare professionals are directed to the most appropriate healthcare professional or other end dispositionUsing effective questioning and active listening to ensure when speaking to patients that patients achieve the correct outcome.